Terms & Conditions

Copyrights
At Big Fish Publishers, we are committed to empowering authors with full ownership of their works. Upon delivery of the final product, you retain all rights to your content and have the freedom to use it as you wish.

Payment
All services provided by Big Fish Publishers require full payment upfront. Clients are also responsible for any applicable taxes related to the payment.

Revisions
We offer a 14-day period for revisions, which can be extended under exceptional circumstances. The following categories apply for revision turnaround times:

• 24-hour urgency: Revisions will be completed within 24 hours.
• 24–48 hour urgency: Revisions will be completed within 48 hours.
• More than 48-hour urgency: Revisions will be completed within 72 hours.

Project Terms
Before beginning any project, Big Fish Publishers will conduct a one-on-one consultation to ensure we fully understand your requirements. Throughout the project, we will maintain clear communication regarding any changes or updates.

Terms of Use
Big Fish Publishers’ services are designed to help authors achieve their publishing goals. While we do not provide certifications or warranties, we ensure a high standard of service. We are not responsible for any delays, operational failures, data loss, or unauthorized access.

By using our services, you agree to indemnify Big Fish Publishers against any third-party claims related to intellectual property violations, privacy breaches, or any use of our website and services.

Refund Policy
At Big Fish Publishers, we take pride in offering premium book publishing services designed to deliver outstanding results through a collaborative, multi-expert approach. To maintain the integrity of our work and ensure fair compensation for all team members involved, we uphold the following refund policy:

No Refunds After Project Commencement
Due to the customized and labor-intensive nature of our services—including manuscript editing, cover design, formatting, publishing setup, marketing, ghostwriting, and consultations—we do not offer refunds once a project has commenced.

Once work begins, multiple professionals are assigned to different aspects of your publishing package. Each contributor commits time, expertise, and resources from the outset. As such, we are unable to accommodate cancellations or refund requests after project initiation.

Unlimited Revisions Guarantee
To ensure your satisfaction, we offer unlimited revisions within the scope of the original project brief. This applies to editing, design, formatting, and other deliverables as specified in your selected package. Our goal is to meet or exceed your expectations before final delivery.

Note: Revisions beyond the original scope or that involve significant directional changes may incur additional charges, which will be communicated in advance.

Project Cancellation Before Start
If you choose to cancel your project before any work has begun, you may be eligible for a partial refund, minus any administrative or consultation fees already incurred. Please contact us within 24 hours of purchase for eligibility assessment.

Disputes and Chargebacks
If you believe a billing error has occurred, please contact us directly at info@bigfishpublishers.com so we can resolve the issue quickly and professionally. Initiating a chargeback without prior communication may result in suspension of current and future services.

Disclaimer
All logos, trademarks, and content on our website are the property of their respective owners. Big Fish Publishers is not affiliated with or endorsed by these entities. Any logos or content displayed are for identification purposes only. The information on our website is intended for general purposes and should not be construed as professional advice. Big Fish Publishers does not guarantee the accuracy of the information and is not responsible for any errors or omissions. Any reliance on such information is at your own risk.